Elevate your travel service with sherpaº
Embeddable Elements
✓ Display domestic and international travel requirements, including visa requirements
✓ Fully responsive design for all device sizes
✓ Secure, PCI-compliant payment options
✓ Automatic updates for accurate information
✓ Minimizes user error and increases application success
✓ Localized for multiple languages
Sherpa API
✓ Data is transmitted over SSL with TLS 1 (Transport Layer Security)
✓ Server-side encryption at rest under the 256-bit Advanced Encryption Standard
✓ Complies with Open API standard, identified by IATA as the best practice for the airline industry
✓ Access to independent sandbox and production environments
✓ Localized for multiple languages
White-Label WebApp
✓ Show international travel restrictions for over 180 countries
✓ Show domestic travel restrictions for the USA, UK, Canada, and Australia
✓ Allow travellers to subscribe to alerts for changes to travel restrictions for specific destinations
✓ Localized to multiple languages
✓ Ideal for teams with limited development resources
Why the world’s leading travel brands partner with us
“Our customers were frustrated by hard-to-understand immigration and consulate websites. With sherpa°, we are now able to offer our customers a seamless and hassle-free travel experience all on one platform: our website.”
Matthias Knobloch, Condor, International Marketing Manager B2C
Customer Service Officer
“We've had excellent feedback from our travellers as we're able to provide a single touchpoint for all visa requirements across all destinations, and use Sherpa as a trusted partner to facilitate visa purchases. Sherpa has given our customers peace of mind, addressing anxiety often associated with travel, further reduced inbound calls to our support staff, and prevented customer service issues on the ground.”
Craig Nagy, G Adventures, Technology Director, Customer Systems
Customer Service Officer
Frequently Asked Questions
What languages do you support?
Our products are available in 25 languages including Spanish, German, and Simplified Chinese. The products also accommodate locales, including French Canadian and Brazilian Portuguese.
ResourceDo you support paper visas?
To complement our best-in-class tools for processing eVisas and eTAs, we’re also developing a comprehensive solution to make buying paper visas (sometimes called “physical,” “regular,” “embassy” or “sticker” visas) as easy and seamless as possible.
ResourceWhat data encryption protections do you employ?
Data access is tightly controlled and server-side encrypted at rest under the 256-bit Advanced Encryption Standard. Each encryption key is encrypted with a regularly rotated set of master keys. Data is transmitted over SSL with TLS 1.3
ResourceDo you have a data retention policy?
Personally identifiable information (PII) is only stored as required. Customers may request access to their data or ask to have it deleted. All associated data is removed from the system and is irreversible.
ResourceWho has internal access to customer data?
Access to PII is restricted by an explicit need-to-know basis, utilizes least privilege and is limited to those who need to perform their job duties. An example of this is our Operations and Support Team.
ResourceWhat is your system uptime?
Our backend infrastructure is hosted on Google Cloud Platform (GCP) and is fully monitored to detect any downtime. Our service has a 99% or higher uptime. SLAs are available upon request.
ResourceHow do I get access to Sherpa’s API?
Request access to the API here.
ResourceWhere can I read more documentation?
See our developer hub here.
ResourceDo you have a changelog?
See our changelog here.
ResourceCustomer Lifecycle
From planning to booking and day of travel,
be relevant at every stage of the customer lifecycle
Enhance your experience
Open a new ancillary revenue stream.
You choose how you will work with us.
Get up and running quickly with embeddable widgets, intuitive APIs, or our white-label solution.
